Order Tracking & Updates

How do I check the status of my order?

You have several options for tracking your order:
Track directly from our Web site
Track from the UPS Web site with your UPS tracking number, which we will email you when your order has shipped from our location.

If your order is shipped directly from one of our vendors, please contact our customer service at Mon-Fri 9AM – 6PM PST at 503 847 1904 for tracking information.

Will I get an email confirmation after I place my order?

Yes, you will receive two e-mails. The first will be to confirm your order has been received.
Please review your order confirmation immediately upon receipt and call us immediately if any changes need to be made.
If you do not receive an order confirmation email to your inbox, please check your junk mail or spam folder.
To prevent future emails from being sent to spam or junk mail folders, please add support@ishopvillage.com to your approved senders list.

The second email will provide tracking information once your order has been shipped.

How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. We strongly suggest you speak with a customer relations adviser Mon-Fri 9AM – 6PM PST at 503 847 1904 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. Once an order is in processing, no changes can be made.

What if my order is un-deliverable?

If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any return & reshipping fees charged by UPS to redeliver the package. We do not require signatures for most deliveries. However, UPS may, at their discretion, require a signature. In this event, it is the receiver’s responsibility to contact UPS for delivery. Three notices will be left by the driver at the home of the recipient and if unanswered, the package will be returned to us for a fee and UPS will charge another fee to reship.